Overview
5 open reports·2 critical·updated 9d ago
+12%vs last week
1awaiting triage
avg 2.4days to close
needssame-day action
Municipal Operations Telemetry
Resolution Analytics
Comparative intake tracking and operational compliance across municipal wards.
24-Hour Initial Triage
Target: >= 85%
Resolved Within SLA
Standard turnaround (72h)
Resident Satisfaction
Based on 340 verified tickets
Ward 4 and Ward 12 lead overall turnarounds with an average closure speed of 38 hours.
Reports
5 open reports•1 critical•updated 9d ago
| ID | Issue | Category | Ward | Assignee | Priority | Status | Age | Actions |
|---|---|---|---|---|---|---|---|---|
| MR-10241 | Deep pothole damaging cars on Voortrekker Rd Bellville•by Ayanda M.•3 photo(s) | Potholes | Ward 12 | — | Critical | New | 9d ago | |
| MR-10240 | Streetlight out for two weeks on Church St Parow•by Johan P.•1 photo(s) | Streetlights | Ward 4 | P. Naidoo | Medium | Assigned | 9d ago | |
| MR-10239 | Water gushing from burst pipe on pavement Goodwood•by Lerato K.•4 photo(s) | Water leaks | Ward 9 | L. van Wyk | High | In progress | 9d ago | |
| MR-10238 | Blocked storm drain causing flooding Bellville•by Sipho N.•2 photo(s) | Sewer / drainage | Ward 12 | L. van Wyk | High | In progress | 10d ago | |
| MR-10237 | Illegal dumping on open field Elsies River•by Fatima A.•2 photo(s) | Illegal dumping | Ward 7 | T. Dlamini | Low | Resolved | 12d ago | |
| MR-10236 | Road surface cracked and sinking Parow•by Dean R.•3 photo(s) | Damaged roads | Ward 4 | S. Mokoena | Medium | Assigned | 13d ago | |
| MR-10235 | Power outage affecting whole street Goodwood•by Nomsa T.•0 photo(s) | Electricity outage | Ward 9 | P. Naidoo | Critical | Resolved | 14d ago |
Quick Supervisor Action for MR-10241
Update status or assign municipal dispatch team
Map view
5 open reports·2 critical·updated 9d ago
Ranked by pending field caseload
Preventive Dispatch Recommended
Ward 12 has sustained high incident frequency for 72 consecutive hours.
Teams & crews
Lead: S. Mokoena
6 members
assigned jobs open
Lead: P. Naidoo
4 members
assigned jobs open
Lead: L. van Wyk
8 members
assigned jobs open
Lead: T. Dlamini
5 members
assigned jobs open
Categories
5 open reports · 2 critical · updated 9d ago
Potholes
2 report(s) logged
Streetlights
1 report(s) logged
Water leaks
1 report(s) logged
Sewer / drainage
1 report(s) logged
Damaged roads
1 report(s) logged
Illegal dumping
1 report(s) logged
Electricity outage
1 report(s) logged
Add category
Residents
5 open reports · 2 critical · updated 9d ago
Registered residents
Manage resident verification, neighborhood ward mapping, and issue submissions
| NAME | WARD | REPORTS | STATUS | Actions | |
|---|---|---|---|---|---|
Ayanda M.RES-8041 | ayanda@example.com | Ward 12 | 12 | Active | |
Johan P.RES-8042 | johan@example.com | Ward 4 | 5 | Active | |
Lerato K.RES-8043 | lerato@example.com | Ward 9 | 9 | Active | |
Sipho N.RES-8044 | sipho@example.com | Ward 12 | 3 | Active | |
Fatima A.RES-8045 | fatima@example.com | Ward 7 | 7 | Suspended | |
David K.RES-8046 | david.k@example.com | Ward 4 | 8 | Active |